Parcel meant to be delivered in Punjab lands in China, Post Office fined Rs. 5000

The Hush Post | 8:31 pm | Two-minute read

A parcel of medicines meant to be delivered in Punjab landed in China, thanks to the laxity of the Sector-17 General Post Office officials in Chandigarh. The negligence has cost the Post Office a Rs. 5000 fine.

Manimajra resident, Balwinder Kaur had sent a parcel containing blood pressure medicines to her mother in Faridkot. However, the post officials failed to decipher the address, landing it in Beijing. The parcel was to be delivered at Chaina in Jaito tehsil of Faridkot. However, the post office staff mistook Chaina for China.

Balwinder informed that she had posted the parcel from Rajbhawan Branch of the post office on January via registered post. “On tracking the consignment number through internet, I was surprised to note that the parcel reached Bejing, owing to wrong sorting of the staff at the post office and not reading the correct address”, said Balwinder. The parcel was in Bejing from January 19 to January 27 and was returned to her on January 31.

Balwinder Kaur then filed a complaint with the District Consumer Disputes Redressal Forum which sought the response of post officials.

In reply, the post office officials refused to accept their mistake. They alleged that Balwinder Kaur had ‘created a confusion’ by writing ‘Delivery Chaina’ again on the parcel.

However, the forum said, “Instead of accepting its fault, the Post Office is holding the complainant guilty. It has become the habit of post office staff to read only the last line of the address on parcels. It is only the full address is read when it reaches a certain state or country”. The forum held the Post Office guilty and directed it to pay the complainant a sum of Rs. 5000.

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