The Hush Post: A rakhi which was to be delivered in London was delivered in France. The cost a Bengaluru-based courier firm and its Mohali franchisee had to pay as penalty, is Rs 25,000.
For being deficient in service, the district consumer disputes redressal forum has directed DTDC Express Limited, Bengaluru, and Rishabh Traders, Industrial Area, Phase 7, to pay compensation to the complainants — Shivani and Jeevan Sharma, as per a newspaper report.
“Rakhi is such a thing, which should reach the destination on or before the day. In case such a parcel does not reach in time, then certainly emotions/sentiments of the sender are bound to be hurt,” ruled the consumer forum presided over by GK Dhir.
Due to the “mental agony and harassment” faced by the complainants, the forum told the courier firm to cough up Rs 20,000 as compensation besides Rs 5,000 as the cost of litigation. The firm also has to refund Rs 1,050 paid by the complainants for the service along with 6% interest till payment.
It was on August 13, 2016, that Sharmas had sent a rakhi to Kaminder Singh in the UK. The delivery of the rakhi was to happen within a week’s time.
The DTDC consignment record showed that the parcel was shipped to London on August 13. It was delivered in France on August 25.
On checking with the firm, it admitted to its mistake. Sharmas said they were hurt because of the non-delivery of rakhi. This, since Singh for whom the rakhi was meant, had even sent Rs 51,000 ‘shagun’ in return. The Bengaluru-based firm did not appear before the forum. Its local agent filed a reply, claiming it holds a franchisee in Mohali responsible for the goof-up.